BSNL took note of all methods used and suggested to have a survey done to have a more unobstructed view of the loopholes of the company. The survey revealed BSNL was delivering poor customer service compared to their competitors, no consideration of existing customers, poor network connectivity in many regions and lack of giving feedback to customers query.
And for this, the company had no option than to recruit good candidates who added value to the company in all their departments. The virus blocked thousands of modems hence the company advised users to change their default router username and passwords. Many companies have made financial losses due to the problem that arises from the HR and IT department, and it is a clear indication that all departments in an organization are linked to each other which means one issue in a department will spread to all other departments.
BSNL is now commissioning a multi-gigabit multi-protocol, IP infrastructure through the National Internet Backbone that will provide broadband access network, and the broadband service will be seen on digital line technology, which used the old telephone services. The service is going to come with Quality Service Guarantee. All these developments are a clear indication of the improved performance of the BSNL, It is a clear sign the company is undertaking different methods to tackle their problems, and the objectives, performance issue of the company is repositioning themselves day by day in the market history.
The booming domestic telecom market boasts enormous amounts of investment which will accelerate the entry of new customers in the launch of new services, and the telecommunication sector attracted Foreign Direct Investment, and the company has witnessed merger and acquisition deals that generated huge profits.
The production equipment of ISBL are expected to rise in value if favorable factors like government policies, incentives are given, Talent pool research and development and low labor cost is introduced in the industry. In this history, now you may know how BSNL is determined to shift from fixed-mobile services, on having a severe competition around telecom operators, entry of foreign players in the industry, the transition from technology-led business to consumer business and improve price competition leading to falling of tariffs, and hence the growth of BSNL which will transform immensely.
Nobody of bsnl representative could reply and cut the call in between… Thanks bsnl very good response…. Please inform me advance and rent payable by BSNL if found suitable. I was a customer of BSNL but suffered much when my land phone even mobile disturbed after repeated phone calling to officers got no response-no one to hold phone. No body of BSNL, care for the speed of internet, staff are careless, because they are getting salary timely.
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